The Director, Audit Operations (Retail) position is responsible for providing leadership and management for our vast and expanding global client base. Oversees all audit activities for assigned accounts to maximize team performance, meet or exceed contractual obligations, achieve internal and client financial and operations objectives, and deliver customer satisfaction consistent with established operating practices and audit procedures. This will be accomplished through effective audit operations management, quality and service assurance, and effective people management and development.

Directs the successful delivery of audit services to the client.
• Continually works to improve efficiency, productivity, predictability, speed to resolution and reduce operational costs.
• Builds, by client, the annual budgets of Gross ID, void/paybacks, and Throughout the fiscal year, continues to track and forecast against said budgets.
• Is required to have a global Cotiviti and Retail Division perspective, understanding both short- and long- term priorities within their area of responsibility and throughout the greater organization.
• Supports the continuous development of innovative solutions and audit concepts.
• Serves as an escalation point to resolve any customer issues (Internal and External).
• Consistent with good people management practices and company values
• Management of direct reports including all corporate duties associated with people leadership
• Must own his client's relationship at all levels within the client's organization and work in concert with the Strategic Account Manager.
• Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that can be able to assist in employing best-in-class practices to support and drive high levels of internal and external customer satisfaction.

• Bachelor's degree in Business or Finance; or an equivalent combination of experience and education.
• Minimum 10 years of experience in Retail Audit Operations, with experience managing teams and processes across multiple clients.
• Must possess both strong analytical skills, and the ability to think strategically.
• Must have strong presentation skills with both internal and external clients
• Must have proven ability to build strong client relationships.
• Willing to travel (potentially Internationally) to clients, Cotiviti offices, conferences, training, etc. as required.

Base compensation ranges from $130,000 to $170,000. This role is eligible for discretionary bonus consideration. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of posting: 04/19/2024

Applications are assessed on a rolling basis. We anticipate that the application window will close on 6/19/2024, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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