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SummaryProvides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization's computer users about basic and specialized applications.Job DescriptionEssential Duties and Responsibilities:
- Ability to work with a ticket queue to process, monitor and prioritize trouble tickets and perform first contact as well as ticket resolution within SLA
- Ability to manage time well and maintain a high standard of work
- Remain current with technology and industry/market trends
- Demonstrated ability to deliver detailed technical documentation and manage tasks.
- Regular collaboration and communication with teams and end-users
- Implement and maintain OS levels, patching processes, software standards, deployment strategies and tools.
- Troubleshoot issues including environmental, hardware, firmware, and software
- Provide expert troubleshooting and technical support of end user workstations and other supported systems
- Ability to translate requirements and provide details to higher level engineers and management
- Proactively suggest enhancements to existing configurations, technologies or procedures.
- Automate any and all tasks that can be automated.
- Provide critical thinking to complex problems in a 24/7, mission critical mixed Windows/Linux
environment
- Perform other job-related duties as assigned.
Typical Education and Experience
- High School Degree or equivalent
- 2 - 3 years of related experience
ENVIRONMENT AND PHYSICAL REQUIREMENTS
Environment and Physical Demands
- As described in the job posting
Ability to Travel
- Travel usually required. See the job posting for more information.
Time Type:
Full timeJob Type:
RegularWork Shift:
First ShiftPay Rate Type:
HourlyBenefits and Perks
Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.
Medical Insurance
Dental/Vision
10 Paid Holidays
PTO
Employee Stock Purchase Plan
401K match
Paid Parental Leave
Short & Long-Term Disability and Life Insurance
Competitive Pay
Flexible Schedules
Variety of Shift Options
Free Safety Shoes
Friendly Work Environment
On-site Cafeteria, Company Nurse, Credit Union, and Gym
Free Coffee and Soda
Tuition Reimbursement
Employee Referral Program
Career Advancement Opportunities
Employee Discounts
EV Charging Stations
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.