ETHICS AND COMPLIANCE Developing a framework/policy for the approach to ethical innovation, covering the ethical use of data and technology Convening reviews (where appropriate) of the deployment of new technologies to assess the quality of decision making and the effectiveness of guardrails Assist in building and implementing compliance programs to manage potential data

Vivint Gives Back is seeking a mission driven, passionate, results oriented professional to join its organization. Vivint Gives Back, a Vivint led charitable nonprofit, organizes projects domestically and internationally to support and uplift those in need, as part of Vivint's commitment to being conscientious community partners. We are looking for a Manager, Program Oper

Develop actionable strategies rooted in financial analysis and data insights to minimize customer churn. Oversee customer delinquency management, optimizing payment rates to reduce involuntary attrition. Lead call center teams in effectively handling customer cancellation requests. Utilize data segmentation to tailor retention strategies, maximizing customer lifetime valu

Schedule and communicate all planned releases to various stakeholders in the organization. Ensure that all work in a release is accounted for and tracked in the proper tools Ensure that builds are fully deployed to proper targets. Monitor release metrics and ensure that the proper release procedure is followed. Schedule release readiness reviews before deployment and mile

In this role, the Journey Mapping Specialist oversees initiatives for Vivint's Customer Experience team, whose mission is to drive customer centric initiatives across the enterprise and build a trusting relationship with both internal and external customers. You will take lead for various customer journeys and work across the enterprise to capture and provide recommendati

We are looking for curious, hands on individuals to join our growing Product Marketing team! In this role, you will be responsible for uncovering market, customer, and competitive insights that are critical to building go to market strategies and informing our short and long term business decisions. You will be pivotal in building strategies that drive decisions on where

Marketing Technology Strategy Develop and execute a comprehensive marketing technology strategy aligned with the overall business objectives. Stay abreast of industry trends and emerging technologies, providing recommendations for adoption and implementation. Technology Stack Management Evaluate, select, and implement marketing technology solutions to enhance the efficien

Define, plan, and facilitate the execution of Sales and Marketing creative requests. Intake and create project plans, roadmaps, and timelines for all requests. Work with project requestor and stakeholders to ensure all project requirements are documented and scoped before the project is accepted and creative work begins. Facilitate the prioritization and project planning

Design and Implement Closed Loop Feedback Program Develop strategies and methodologies for collecting, analyzing, and acting upon customer feedback across various touchpoints (e.g., surveys, social media, reviews, and customer support interactions). This includes the inner loop and outer loop. Ensure customer feedback is addressed in a timely and effective manner. Manage

Here at Vivint, home and family are central to our mission and message, we have the opportunity to connect with people on a personal level stepping into their homes and making everyday living intelligent and meaningful. We are looking for an energetic and motivated Video Production Manager with an excellent understanding of storytelling, cinematography, and post productio

Providing fully automated testing and quality assessment for our thermostat and energy products Implementing automated tests with an emphasis on reliability, repeatability, and metrics measurements Root causing test failures and indicator changes and driving quick resolution of product, infrastructure, and environmental issues. Maintaining a database of automated test cas

Providing fully automated testing and quality assessment for our thermostat and energy products Implementing automated tests with an emphasis on reliability, repeatability, and metrics measurements. Integrating test solutions into CI/CD pipelines Root causing test failures and indicator changes and driving quick resolution of product, infrastructure, and environmental iss

Vivint is seeking a Principal Product Manager to join its camera and video product team. As part of the team, you will be responsible for delivering a strategic vision for the future of experience based services that will be layered on top of Vivint's premium devices such as cameras. Premium services are a newer muscle for Vivint; therefore, this high visibility role prov

Responsible for Field Operations financial analysis, reporting, planning, and modeling. Primary Responsibilities Day to day finance support and P&L ownership for the Field Operations business unit Annual budgets and ongoing forecasts in FPR, Adaptive, and Microsoft Excel Variance analysis and PowerPoint presentations to leadership Report creation, Excel modeling on trends

This role is cross functional with Field Operations, Supply Chain Operations, and more to support the mutual company goal of serving our customers. A passion for customer service, process improvement, and attention to detail could make you a great fit for our team. At Vivint, exceptional is expected and innovation is essential! Essential Functions/Responsibilities Manage